ANA Discussion Forum
General Category => Hearing Issues => Topic started by: marg on January 03, 2009, 08:39:31 pm
-
Hi,
I have had my TransEar for 14 months and it has been of great help to me...the problem is that I am sending it back for the 2nd time in 14 months. The first time (this summer) I think a wire disconnected between the over the ear piece and the in the ear piece ...so it didn't work at all. It was within a year so the repair was covered. This time I still get a little sound (on the highest setting) but it is very garbled . I am 2 months over the year and have no idea how much I will have to pay for it to be repaired. I am VERY careful with my transear and every night put it in the cleaning machine I got when I bought it. It seems to me that the TransEar should not have this many problems in such a short amount of time. Has anyone else had problems with their TransEar?
marg
-
Hi Marg,
I had a similar problem. It was the transducer causing the problems. I got a new transducer and haven't had any more problems. I also had a problem with the wire earlier. Luckily it was still under warranty. I haven't had new problems since then. It may just be me, but it seems like it works even better now than when I first got it.
Jean
-
Thanks Jean. I'm going to call them on Monday and mention what you said..... I'm hoping they will extend a little grace and not charge me an arm and a leg.
marg
-
Donnalynn,
I think you can PM our transear member Rick, logon TransEarXpert. Here is an earlier post by him on "TransEar in Canada", with his info: http://anausa.org/forum/index.php?topic=7209.msg83954#msg83954
It also has an email address for him, and a link for the company website, which lists the number 1-888-382-9327.
Steve
-
Hi Donnalynn.... I just got on line. Glad Steve could help you out.
I did call Trans-ear on Friday and found out that I could have had an extended warrentee (sp?) (one more year of coverage) through my hearing aid provider ...... but I didn't know this until 3 days ago from Trans-Ear. The strange thing is that I had asked when I talked to them before (several months ago when I bought the Trans-ear) and the person I talked to at that time said I would have to talk to my hearing aid provider and ask him. I did ask my audiologist when I bought my Trans-ear and he said he didn't know of any extended warrentee....Boy am I frustrated. Anyway, I told the man at Trans-Ear that I was going to be sure and let you all know that there IS an extended warrentee available . I don't want anyone else to get caught like I did..... with a problem with their Trans-Ear outside of their coverage time.
I hope whatever is wrong is an 'easy fix' . I really love my Trans-ear and think it helps a lot especially in the classroom...... just hope it gets fixed and stays fixed for a long time.
marg
-
Jean did you know there is a newer model of the transear coming on the market ?
-
donna i have ricks email address if you want it PM me
-
Anne,
Yes, I've heard that there is a newer model of Transear out. I'm saving up my money so that I will be able to get it next year. I've been watching the thread that asks if anyone has one. I think it came out in October. Wonder how it compares to the one I now have.
Jean
-
When did the newer model come out? Not that I want to get another one (once I get mine back fixed I hope it stays fixed).
marg